POST-SALE SERVICE
DILICN service policy is "Zero lost" for customers.
For new customer in order to trust DILICN,for the first order,DILICN accepts the 10% balance will be paid after customers received goods and checked goods.if the goods have any problems,the 10% balance will be deducted.Meaning time,the responsibility will be continued by DILICN as the below options:
"Quality tracking" after customers receive goods
After customers received goods, Post-Service Department will send a Quality-Questionnaire to customer for customer's feedback,DILICN Manager Office received the feedback,the below options will be done:
"Final Conclusion" for each order
After DILICN received Quality-Questionnaire from customers,we will check and summarize the questionnaire so that DILICN has more experience for next orders.Meaning time,DILICN will make final conclusions as the below options:
1) Without any problem on goods,General Manager will sign the order finished finally.2) Any problem exist on goods,G.M will convene a meet with Sales Department,Quality Department,QC,to analyze problems why happened and how to control the questions for next orders.
3) DILICN makes a responsibility-report to customer.
As per the Responsibility-Report,if the responsibility comes from DILICN,we will take the all lost for customer,customer can select one of the below options:
1) DILICN re-supplys goods for customer if sales time is available for customer.
2) Customer’s lost money will against to next orders.
3) DILICN transfers lost money back to customer’s bank account.